Privacy Policy

Last Updated: June 17, 2026

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES OR WEBSITE.

IMPORTANT NOTE — Our separate Notice of Privacy Practices governs how protected health information (“PHI”) about you may be used and disclosed in connection with the health care services provided through our platform in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

I. Introduction

This Privacy Policy describes how MEDRe LLC collects, uses, maintains, protects, and discloses information about you when you visit or use our website, complete our intake forms, communicate with us by email, text, or other electronic means, or otherwise interact with our services. The terms “we,” “us,” “our,” and “MEDRe” refer to MEDRe LLC, a Delaware limited liability company located at 8 The Green, Suite B, Dover, DE 19901.

MEDRe operates as a technology storefront that connects customers seeking doctor-supervised wellness peptides with licensed physicians and 503A compounding pharmacies through our partner Ola Digital Health. We respect your privacy and are committed to protecting it through our compliance with this policy.

This Privacy Policy explains the types of information we and our service providers may collect from you or that you may provide when you use our platform. It also describes our practices for handling that information. Use of the platform is governed by this Privacy Policy and our Terms & Conditions. By accessing or using the platform, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy. If any part of this policy is unacceptable to you, please do not use the platform or provide any personal information.

This Privacy Policy may be updated from time to time. Your continued use of the platform after we post changes constitutes acceptance of those changes, so please check this page periodically for updates.

This Privacy Policy does not apply to information collected by third parties, including through any linked applications, content, or advertising. You may be subject to different privacy policies when you visit other websites or use other services.

II. Information We Collect About You and How It Is Collected

We collect several types of information from and about users of our platform, including:

Personal information by which you may be identified, such as name, mailing address, email address, telephone number, account credentials, billing and payment information, and any other information you provide that is defined as personally identifiable under applicable law.
Health-related information provided during the intake process or communications with us (non-PHI data is logged for operational purposes only).
Technical and usage information about your internet connection, the device and equipment you use to access the platform, and your browsing activity.
Demographic or preference information such as location (for geo-targeted services), product interests, or details related to your inquiry.
Any other information we specifically request to provide or improve our services.

We collect this information in the following ways:

Directly from you when you provide it (for example, when you complete our branded HIPAA-compliant intake form through Ola Digital Health, create an account, make a purchase, or contact us).
Automatically as you navigate the platform (e.g., through cookies, web beacons, and similar tracking technologies that collect IP address, browser type, device information, pages visited, and usage patterns).
From third-party service providers with whom we work to deliver services, including Ola Digital Health (our HIPAA Business Associate for intake and async physician review) and licensed 503A compounding pharmacies such as RxAve (for fulfillment and direct-to-patient shipping).

Information You Give to Us

This may include information provided when you:

Browse or interact with the platform (even without creating an account).
Complete the intake form or register for services.
Submit payment information (we use Shopify Payments; we do not store full credit card details).
Contact us with questions, feedback, or support requests.
Provide information for testimonials or other public features (first name only for testimonials; please do not share information you would not want others to see).

Automatic Data Collection

As you navigate the platform, we and our service providers may use cookies, web beacons, pixel tags, and similar technologies to collect statistical and usage data. This helps us improve functionality, personalize your experience, analyze trends, and deliver better service. You can manage cookie preferences through your browser settings. Our platform is designed to respect Global Privacy Control signals where applicable.

Third-Party Tools and Services

We use Shopify Payments for secure checkout and processing. For more information, please see their privacy policy at https://www.shopify.com/legal/privacy. We also use analytics and technical tools to monitor platform performance and security.

Information We Receive From Other Sources

We may receive information from Ola Digital Health, RxAve, or other service providers involved in delivering your wellness peptide order. We may combine this with information you provide or that we collect automatically, and we use it only for the purposes described in this policy.

III. How We Use Your Information

We may use the information we collect for the following purposes:

To provide and improve our services, including processing intake forms, facilitating async physician review through Ola Digital Health, routing prescriptions to licensed 503A pharmacies, and fulfilling orders.
To communicate with you about your orders, refills, account status, or other requests (via email, text, or platform notifications).
To administer your account, process payments, and fulfill orders.
To operate, maintain, and enhance the platform, including technical support and security.
To respond to your inquiries and provide customer service.
To create de-identified or aggregated data for analytics and platform improvement.
To understand our audience and measure the effectiveness of our communications.
To enhance safety, security, and performance, including fraud prevention and identity verification.
To notify you about important changes to our services or this policy.
To enforce our Terms & Conditions and protect the rights, property, and safety of MEDRe, our customers, and others.
For any other purpose with your consent or as required by applicable law.

IV. Disclosure of Your Information

We may disclose your information as follows:

To Ola Digital Health (our HIPAA Business Associate) for intake, async physician review, and prescription routing.
To licensed 503A compounding pharmacies (such as RxAve) for fulfillment, compounding, labeling, and direct-to-patient shipping.
To service providers who assist with platform operations, payment processing (Shopify Payments), analytics, marketing, or technical support (under appropriate contracts).
To comply with legal obligations, court orders, or government requests.
In the event of a business transaction such as a merger, acquisition, or sale of assets (with appropriate protections).
With your consent or for any purpose disclosed when you provide the information.
In de-identified or aggregated form for any purpose.

We do not sell your personal information in the traditional sense.

V. Options About How We Use and Disclose Your Information

Cookies and Tracking: You can set your browser to refuse cookies or alert you when they are used. Note that disabling cookies may limit some platform features.
Do Not Track: We currently do not respond to “Do Not Track” signals from browsers.
Marketing Communications: You may opt out of promotional emails or texts by following the unsubscribe instructions provided.

VI. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% secure. You are responsible for keeping any account credentials confidential. Transmission of information is at your own risk.

VII. Third-Party Platforms

Our website may contain links to third-party sites or services. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.

VIII. No Services to Persons Under the Age of 18

MEDRe does not knowingly provide services to individuals under 18 years of age.

IX. California Resident Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights regarding your personal information. For details on the categories of information we collect, use, and disclose, and how to exercise your rights (Right to Know, Right to Delete, Right to Opt-Out of Sale, Right to Non-Discrimination), please refer to the full California-specific section in our Privacy Policy or contact us directly. Note that certain health information is governed by HIPAA and other laws and may be excluded from CCPA rights.

X. Revisions to Our Privacy Policy

We may update this Privacy Policy. The “Last Updated” date at the top indicates when changes were made. Your continued use of the platform after changes constitutes acceptance of the revised policy.

XI. Contact Information

If you have any questions or comments about this Privacy Policy, please contact us at:

MEDRe LLC

8 The Green, Suite B
Dover, DE 19901
support@medre.org

(302) 207-0669