Refund policy
MEDRe LLC Refund Policy
Last Updated: June 17, 2026
Subscription Services
Your membership in the subscription program (“Subscription Service”), including access to doctor-supervised wellness peptides, begins when you have completed the HIPAA-compliant intake form, at which time you will be charged for the first month of the Subscription Service ($179).
The Subscription Service includes the async physician review through Ola Digital Health, fulfillment of the compounded wellness peptide vial (BPC-157 10 mg + TB-500 10 mg) through licensed 503A compounding pharmacies, and ongoing online support.
Please note: If you are disqualified by our medical provider for any medical reason during the async physician review, you will receive a full refund.
There is no guarantee of results or effectiveness due to your participation in the Subscription Service.
Cancellation Policy
You may cancel your Subscription Service at any time for any reason. To cancel, please contact customer service at support@medre.org or use the chat feature in your patient portal.
To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your billing date. If this notice is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.
After cancellation, you will continue to receive the Subscription Service through the end of your current billing cycle.
Please see our Refund Policy below to determine if you are eligible for a refund of your canceled Subscription Service.
Refund Policy
If your Subscription Service is cancelled due to disqualification by our medical provider during the async physician review, you will be issued a refund for the remainder of your Subscription Service charges following the disqualification.
Other than cancellation due to medical disqualification, in no event shall you be issued a refund upon cancellation of the Subscription Service.
Federal law generally prohibits the return of compounded prescription medications to pharmacies for refund or reuse once they have been ordered and shipped to a patient in order to protect public health and safety. This policy ensures that all medications provided are handled and dispensed with utmost care and compliance. If approved, refunds will only be issued for your most recent billing cycle and will be processed back to the original payment method.
Damaged or Incorrect Items
Please inspect your compounded wellness peptide vial immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately at support@medre.org.
- Damaged items: Damaged items may be replaced by the pharmacy upon receipt of evidence of damage.
- Incorrect items: Incorrect compounded wellness peptide vial will be replaced by the pharmacy.
Subscription Services FAQs
What is included in my Subscription Service price?
Your Subscription Service represents a single price for the subscription purchased ($179 for the first month and $229 for each monthly refill). This includes the async physician review through Ola Digital Health, fulfillment of the compounded wellness peptide vial, and ongoing customer support. Services covered with the single Subscription Service price may vary.
What if my provider determines I am no longer eligible for the Subscription Service?
If your provider determines you are no longer eligible for the Subscription Service, your subscription will be canceled, and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service at support@medre.org.
Unless otherwise stated herein, MEDRe’s Terms and Conditions govern the Subscription Service Cancellation and Refund Policy.
In all events you are responsible for all fees from services and Healthcare Services rendered; this Subscription Service Cancellation and Refund Policy governs fees for Subscription Services only.